Shipping & Returns

Shipping

We appreciate your orders and the moment you confirm your order our warehouse is working to get it to you, here’s how:

  • We gift free standard shipping to AU and NZ customers on all orders over $85
  • We ship all orders on the same or next day - depending on the time of your order
  • We don’t change you any handling fees, we solely charge the Australia Post parcel rates

You are always welcome to contact us about your order, but please understand often the shipping times or delayed parcels are out of our control. Please be kind with our team so we can best help you with as little angst as possible...we know its frustrating when you are awaiting your order. Learn more about Australia Post delivery times and fees.

Australia Your Australia Post Shipping Options:

Option
Price
Metro
Regional
Standard Shipping – Tracked
$8.95
3-4 business days
5-7 business days
Express Shipping – Tracked
$12
1-2 business days
1-4 business days

New Zealand Your Australia Post Shipping Options:

Option
Price
Delivery Speed
Standard Shipping – Tracked
$10.60
7-15 business days
FedEx Shipping – Tracked
$22.50
1-3 business days

International Your Australia Post Shipping Options:

Option
Price
Delivery Speed
Standard Shipping – Tracked
$30
10-15 business days
Express Shipping – Tracked
$45
8-12 business days

We ship to almost all countries across the planet – because everyone deserves to experience our Skincare That Sticks®! You will be able to select your country when checking out.

Shop Local:

Local international sites are also available, where we ship locally from our UK and US ware houses to ensure fast and more relaible shipping:

For USA, Mexico, Puerto Rico, Central America & South America:

  • Wrinkles Schminkles USA

    • For Canadian residents:

  • Wrinkles Schminkles CANADA

    • For Iceland residents:

  • Wrinkles Schminkles ICELAND

    • For Norwegian residents:

  • Wrinkles Schminkles NORWAY

    • For Israeli residents:

  • Wrinkles Schminkles ISRAEL

    • Note: Orders sent to destinations outside of Australia and New Zealand may incur tax or import duties on arrival. Customs policies vary from country to country and some countries charge customs and import duties on overseas merchandise. Wrinkles Schminkles is not responsible for these taxes and import duties so please check any import fees you may be liable for before ordering with your local government body to avoid any surprise charges on arrival that are out of our control. Please feel welcome to contact us with any further questions or shipping needs.

    Returns

    We want you to love our Skincare That Sticks® and if for some reason this isn’t the case we want to hear from you. Our details below help to outline how you can return our sustainable skincare:

    • Products can be returned within 14 days for a refund or exchange.
    • If contacting us for a return, refund or exchange please include your Order number in your email.
    • If you would like to return products due to a change of mind, we ask that you cover your return shipping fees.
    • We cannot accept returned goods that have been opened and used, unless of course they are faulty.
    • If you believe there is something wrong with your order or products, please contact us and we will help you to resolve it.
    • If you have received the incorrect product order, please do not open the sealed package and contact us within 14 days and we will ensure you get the right product at our cost.
    • Any refunds granted we will refunded to the same credit card or PayPal account within thirty days

    Please email any returns enquiries to hello@wrinklesschminkles.com